top of page

Resume

I'm a dependable and Client-facing individual, with experience in collecting, cleaning, querying, and exploring data, establishing facts, and drawing valid conclusions. Proficient in Microsoft tools such as MS Excel, SSMS, and PostgreSQL paired with PowerBI and Tableau for first-rate report writing abilities, identifying root causes for issues, and appropriate solutions to problems via detailed reporting, to reduce operational costs, streamlined workflows, readable and clean database, with the help of data analytics skills, Frontend skills, and customer service/ Support skills.

Work
Experience

2019 - Present

Application Support Analyst / Data Analyst - PIIS LIMITED, Lagos, Nigeria

  • Optimized data collection/exploration procedures with advanced Excel functions, and SQL and generated reports on a weekly, monthly, and quarterly basis.

  • Visualization of data results using PowerBI, Tableau, or pivot tables to ascertain sales, profit, and time management techniques, for budgeting at the terminal.

  • Participated in on-site requirements gathering sessions and translated client requirements to determine project scope, into configuration requirements to improve workflow, and unique and adequate database to reduce fraud and bottleneck situations for one of the top shipping and logistics companies in TINCAN Lagos.

  • Installed, configured, and provided ongoing configuration management for 16 custom applications for departments in the shipping and logistics company.

  • Provided training to 128 of 235 end users on new and updated systems and software for departments in the shipping and logistics company.

  • Providing 24/7 support for web- and client-based applications, interacting with clients to resolve issues and answer software-related questions on terminal and shipping operations, Developed and maintained effective client communications to guarantee client satisfaction and improve client retention by 86%.

2019

Front-end Web Developer (intern) - Stutern Limited

  • Coded a Meal Delivery site, and Movie rental site using HTML, CSS, and JavaScript to develop features for both mobile and desktop platforms, compatible with multiple browsers.

 

  • Transformed user-centric design strategy in the translation of Form-Based) into web-mobile-friendly products (FIRS VAT Return Calculator and Lagos State Land-Use-Charge).

 

  • Worked cooperatively with client services and design team in the deadline-driven environment to create an IoT-based tracking app using reactjs, reactstrap, and bootstrap.

2015 - 2016

Inbound Customer Service Representative - MTN Nigeria

  • Handled high volume of inbound calls per shift to offer callers product and service information updates, answered the phone with a greeting to create a positive inbound calling experience for customers.

 

  • Handled over 150 calls per shift directing unregistered customers, to present relevant bio-data as well as navigation to locations for SIM Re-Registration in 2015/2016 all over the country.

 

  • Maintained up-to-date knowledge of product and service changes while delivering excellent customer service, resulting in consistent 77% customer compliance on SIM Re-Registration by the NCC 2015/2016.

Education

2008 - 2013

EKITI STATE UNIVERSITY, ADO-EKITI - B.sc

BANKING AND FINANCE

Skills
& Expertise

  • Data cleaning, Data formatting, Data validation, Data Visualization, MS Excel, SSMS, PostgreSQL, PowerBI, Tableau, Pivot tables, VLOOKUP, Customer Service Expert, Application Support, User Training, Requirement Gathering, Attention to detail, HTML and CSS.

bottom of page